Complaints

The S4C Authority aims to be accountable and transparent in all its dealings and to deal with complaints in a fair and consistent manner. Details on how to complain are below or further information can be found by using the links on the left hand side.

Make a complaint

Code of practice on complaints

How to make a complaint

Hotline: 0870 600 4141 (Available 7 days a week from 09:00hrs - 22:00hrs. An answer phone operates outside these hours and when lines are busy).

Textphone: 01766 514410 (if you are deaf or speech impaired).

Email: your complaint to hotline@s4c.co.uk

Write to: S4C Complaints, Parc Tŷ Glas, Llanishen, Cardiff. CF14 5DU.

Complaint procedure